Store Policy
All prices are subject to change without notice. We make every effort to provide you the most accurate information but mistakes happen. The Santa Collection reserves the right to make corrections and changes without notice.
Pricing and product availability are subject to change without prior notification. Product photos are manufacturer stock photo's and product appearance and/or packaging may vary. We reserve the right to make changes without notice due to manufacturer product changes, discontinuation, or typographical, photographic or technical errors.
The Santa Collection will notify the customer if an order has to be canceled or changed for reasons stated above.
Pre-Order and Special Order Policy
The Santa Collection offers pre-orders for new products from manufacturers. Your credit card will be charged when your order is placed. By paying for the pre-order at checkout, you are guaranteed your merchandise. Due to market conditions, manufacturers may cancel the production for new items. We will immediately contact customers if pre-order items are no longer in production.
Special orders are charged at the time of order placement by the customer. Special order cannot be canceled or refunded because the item is being designed specifically for the customer. Special orders usually take 3 to 6 weeks for arrival.
Availability
At The Santa Collection, all in stock orders will ship with 1 to 3 business days. If an item takes longer than 1 to 3 business days for shipping, it will be noted in the item's listing.
Occasionally, due to a high demand, an item will be backordered. We will notify customers of backorders and ship when stock becomes available. Your card will be charged when the order is placed due to exclusivity and made to order nature of the products the artist must be paid before work will start on any special order or backorder.
International Shipping
The Santa Collection ships worldwide. International orders will ship via USPS. We offer USPS Priority International Mail and USPS Express International Mail. We advise using USPS Express International Mail because this method is trackable and the first $100 is insured. If the item ordered is oversized, the order will ship via DHL or UPS.
Free Shipping Policy
The Santa Collection may offer free shipping promotion periodically. Free shipping methods do not include expedited shipping methods. All free shipping orders ship by standard shipping methods.
International Orders and Special Orders do not receive free shipping.
Oversized items do not receive free shipping unless it is stated in the item description.
Shipping Charges
Shipping cost is calculated when an item is added to the shopping cart. The shopping cart calculates shipping charges based on the total weight of the order.
Unlike domestic orders, international order shipping charges will be based on weight and country location.
Return Policy
Follow the steps below for an easy return:
Returns will be not be accepted without an Return Authorization Form and Code
To request a Return Authorization Form and Code, please email your Name, Order Number, Item Number, and Reasons for Return.
Please return the merchandise, to address given in the email and inside the box include the RA form and code.
Customer pays for the return shipping cost. Please ship your return using a trackable shipping method and please add insurance to your return.
Please contact customer service prioir to returning an order because all items are not returnable or refundable.
The returned item must be 100% complete, in original condition, with all packaging and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.
Shipping charges are not refundable.
Orders shipped with Free Shipping will receive a refund minus the cost of actual shipping.
Your refund will be processed after the return is received and process. Please allow 1 to 2 weeks for refund to credit back to your credit card.
We cannot accept returns for clearance items, custom orders, special orders, or drop shipped merchandise.
We have a 10 day refund policy. Any items received after 10 days will not be refunded.
Damaged/Defective Item Policy
Please email within 3 days of receiving the damaged/defective product. In your email, please include your name, order number, and description of damage.
Your damage will be forwarded to the claims department of the carrier. Do not return any damage/defective items, while a claim is being processed because the carrier may pick up the order for inspection.
After the claim has been approved, you will receive a refund or a replacement will be offered if available.
If a special order is damaged or defective, we will contact the vendor for a replacement.
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